The Right Travel Software Can Revolutionize The Agent Selling Process

Travel Software Can Revolutionize Agent Selling Process

Online travel booking solutions are one of the biggest benefits that the internet has provided the travel industry. These online solutions have revolutionized the way the entire travel industry interacts and conducts business with customers. Today, anyone with access to the internet is just a few clicks away from the ability to research and confirm their travel arrangements. The travel agent software available today has automated and customized the entire booking process while providing comprehensive and innovative solutions for travel agents to better serve their customers. There are solutions available today for travel agents that will make the shopping and booking process quicker and easier for any travel component including Airlines, Hotels and even Cruise Lines.

The airlines started the trend years ago by automating the process for travel agents to sell flights by launching their own booking engines for travel agents to use. By using these early airline booking engines, travel agents were able to greatly improve their productivity selling airline tickets and provide better service to their customers. Travel agent software has been evolving ever since, constantly adding new features & functionality as well as new product lines such as hotels, car rentals, cruise vacations and even travel insurance.

Applications that are easy to use and contain the information a travel agent needs to research the options available are critical to success. For example, finding the right hotel based on an individual’s specific needs is an important part of planning any trip, but can be overwhelming with so many options available. To help simplify the process and select the right hotel for a client, many hotel booking engines integrate links to media files & rich content to assist during the shopping process. Many online cruise booking engines can even allow anyone to quickly research and book a cruise with many containing detailed ship and cabin descriptions as well as photos to help identify the best options available during the shopping process.

Easy to use travel agent software is built to automate processes and reduce the amount of time it takes to make a booking. Many are so easy to use that they can have agents selling quickly with a minimal amount of training. Some travel technology solutions can also extend booking capability to an agency’s website. This allows customers to research and book travel anytime, anywhere they choose, while still receiving the benefits of using a professional travel agent.

Some things to consider include the type of products you plan to sell, the sources you plan to secure your content from and the ability to protect your brand identity. So update the online travel solution your agents are using and revolutionize your travel business. Both you and your customers will be glad you did. Finding travel agent software with the right combination of options for your business can be critical to the success of your travel business. Finding a technology partner with solutions to help you serve today’s mobile consumer when and where they shop for travel can be just as important.

Hotel Bookings Anytime, Anywhere

Hotel Bookings Anytime, Anywhere

The explosive use of mobile devices over the past decade has made mobile technology an important part of any travel business’ strategy to attract and serve customers. Have you ever turned around and went back home to get your mobile phone, even if you are going to be gone for just a few minutes? It seems like many of us have become so accustom to the convenience these devices provide, that they have become one of our most important, if not critical possessions.

Retailers recognize this opportunity and many have capitalized on the trend and can make their products and services available to their customers anytime, anywhere. Airline reservations are just a few clicks away and many applications include a hotel booking engine as well.

You’ll want to start with the basics like a mobile ready website so that customers can find your business quickly and easily online using the device of their choice. A good way to start your research may be to learn what your competitors are using for their online technology and see if something similar might work for you. Businesses of all size are realizing the potential of mobile ready technology to gain more customers and increase sales and are taking their business mobile. Today’s online consumer can shop for and purchase everything for their trip using their mobile device including airline tickets and hotel reservations and they can even purchase Travel Insurance for it all as well.

As Millennials become the largest segment of consumers, make sure your business is ready to serve this generation the way that they choose to shop. While there are no precise dates for when this contingent of the population starts or ends, typically a millennial was born between the early 1980s and the mid-1990s to early 2000s as a group. This is the generation that grew up with laptop computers, cellphones and helped fuel the explosion of the use of smart phones globally. They are quick to embrace new technology and make a majority of their purchases online. They also travel more than generations before them and often start their research for their travel accommodations using a hotel booking engine that is mobile ready.

When it comes to online technology, you need to be open to learning something new every single day, or you will quickly find your online technology outdated and unable to keep up with today’s mobile economy. To prevent this, one topic that should stay on your radar is mobile ready hotel booking engine. As you research the online booking engine options available, you should consider that more businesses will be offering their services online than ever before, ensuring that mobile ready travel technology is here to stay. The benefits of flexibility and ease of use improves the customer engagement in a way that millennial customers demand. A strong mobile strategy can increase sales while improving customer engagement and loyalty, a combination of factors for growth that your business is sure to benefit from.

Finding a hotel booking engine with the right combination of options for your business can be critical to the success of your travel business. Finding a partner with travel technology solutions to help you reach today’s mobile consumer anytime, anywhere they shop for travel can be just as important.

Travel Technology Solutions Can Help Your Business Grow!

Travel Technology Solutions Can Help Your Business Grow

Travel technology continues to evolve at lightning speed and has significantly impacted the way that Suppliers as well as Travel Agents attract and interact with customers. In today’s world, travel technology solutions are a key element to the success of any travel business whether a small to medium size traditional retail agency or one of the large online travel agencies (OTAs) that dominant today’s online travel market.

Many “out of the box” solutions do not have the flexibility needed and are too generic for many businesses. A custom built application can be expensive to develop and maintain putting them “out of reach” for most except for the largest companies. When considering online travel booking engines, look for one that automates processes, has the business rule features you need and is easily customized to support your unique brand identity.

When trying to reach a limited amount of targeted customers, the traditional method of face-to-face meeting at a retail travel agency location or speaking with an agency call center is usually enough and in some cases can help strengthen the relationship an agency has with their customer. A good travel agent does more than just “take travel orders”, they are a resource that can assist with making the right choices for a trip and can often provide access to special deals and amenities. They can help today’s traveler avoid making a disastrous mistake with their travel arrangements and can often help make them feel like a VIP during their trip.

Whether your customers shop online or through a retail travel agency, travel technology plays an important role in their interaction with your business. The best applications provide both Business to Business (B2B) capabilities for retail travel agents and call centers as well as Business to Consumer (B2C) to serve those customers shopping online. But there is more to selling travel on line than having a website, there are travel technology solutions available today that are built using responsive technology. These mobile ready applications automatically adjust their display based on the type of device being used. A critical feature to reach the growing number of consumers addicted their mobile devices.

The right technology solution also plays an important role in setting a business up for future expansion. Whether that be through organic growth, reaching out to a new ethnic markets or expanding into a new geographic region, your travel technology needs to be ready to expand with your business.

Look for applications that are designed to meet the unique requirements of Global Marketplaces and can easily handle multiple currencies as well as multiple languages. However, going global involves a lot more than language or currency since each market can have it’s own requirements and set of local supplier content that is critical to success there. You’ll want to find a global application that has worked closely with customers and suppliers to localize the product including access to that specific local content critical to the market.

Finding travel technology with the right combination of options for your business can be critical to the success of your travel business. Finding a technology partner with solutions to help you reach today’s mobile consumer where and how they shop for travel can be just as important.