Travel Technology Solutions Can Help Your Business Grow!

Travel Technology Solutions Can Help Your Business Grow

Travel technology continues to evolve at lightning speed and has significantly impacted the way that Suppliers as well as Travel Agents attract and interact with customers. In today’s world, travel technology solutions are a key element to the success of any travel business whether a small to medium size traditional retail agency or one of the large online travel agencies (OTAs) that dominant today’s online travel market.

Many “out of the box” solutions do not have the flexibility needed and are too generic for many businesses. A custom built application can be expensive to develop and maintain putting them “out of reach” for most except for the largest companies. When considering online travel booking engines, look for one that automates processes, has the business rule features you need and is easily customized to support your unique brand identity.

When trying to reach a limited amount of targeted customers, the traditional method of face-to-face meeting at a retail travel agency location or speaking with an agency call center is usually enough and in some cases can help strengthen the relationship an agency has with their customer. A good travel agent does more than just “take travel orders”, they are a resource that can assist with making the right choices for a trip and can often provide access to special deals and amenities. They can help today’s traveler avoid making a disastrous mistake with their travel arrangements and can often help make them feel like a VIP during their trip.

Whether your customers shop online or through a retail travel agency, travel technology plays an important role in their interaction with your business. The best applications provide both Business to Business (B2B) capabilities for retail travel agents and call centers as well as Business to Consumer (B2C) to serve those customers shopping online. But there is more to selling travel on line than having a website, there are travel technology solutions available today that are built using responsive technology. These mobile ready applications automatically adjust their display based on the type of device being used. A critical feature to reach the growing number of consumers addicted their mobile devices.

The right technology solution also plays an important role in setting a business up for future expansion. Whether that be through organic growth, reaching out to a new ethnic markets or expanding into a new geographic region, your travel technology needs to be ready to expand with your business.

Look for applications that are designed to meet the unique requirements of Global Marketplaces and can easily handle multiple currencies as well as multiple languages. However, going global involves a lot more than language or currency since each market can have it’s own requirements and set of local supplier content that is critical to success there. You’ll want to find a global application that has worked closely with customers and suppliers to localize the product including access to that specific local content critical to the market.

Finding travel technology with the right combination of options for your business can be critical to the success of your travel business. Finding a technology partner with solutions to help you reach today’s mobile consumer where and how they shop for travel can be just as important.

Odysseus And The Trojan Horse

Odysseus Solutions

The term Odysseus comes from Greek mythology about the Trojan War between the Greeks and the people of Troy. When the Greeks reached Troy and the Trojan War started, Odysseus played an influential role as a strategist and advisor for the Greeks. According to the legend, Odysseus was the creator of the Trojan Horse, a huge wooden statue of a horse that was supposed to be a gift to the Trojans from the Greeks as they retreated. The Trojans jubilantly accepted the gift, pulled it into the center of the city and started a celebration around it. When nighttime arrived, the Greek warriors who were hiding inside the hollow body of the horse revealed themselves and massacred the Trojans and won the war. Odysseus became a legendary strategist and his “Trojan Horse” soon evolved as a description of a person or thing intended secretly to undermine or bring about the downfall of an enemy or opponent.

Odysseus Solutions is a Miami based Travel Technology Company providing the most comprehensive and innovative online booking solutions available today. By designing unique custom business solutions that are fast, flexible and responsive, Odysseus Solutions helps it’s clients increase sales, open new markets and “win the war” against the competition.

Odysseus Solutions was founded in 2005 to fill the industry need for an online travel booking engine that automates processes and is easily customized to support a client’s unique brand identity. Founder and CEO, Monish Luthra, organized a group of developers, suppliers and travel agents and used a collaborative approach to develop the ultimate travel booking engine. The result was a fully customizable Business to Business (B2B), Business to Consumer (B2C) and Business to Business to Consumer (B2B2C) application that automates processes and increases revenue while it reduces the time and effort required to complete a transaction.

The Odysseus booking engine includes powerful, easy to use tools that help clients manage their business and beat their competitors in the travel marketplace. Odysseus clients are able to quickly adjust a product’s selling price or include special offers right in the availability display with the flexibility to define a rule by a specific market, travel dates, booking dates, suppliers and more.

Odysseus applications are designed to meet the unique requirements of Global Marketplaces and can easily handle multiple currencies as well as multiple languages. However, Odysseus Solutions understands that going global involves a lot more than language or currency and has worked closely with customers and suppliers to localize the product in many markets including access to specific local content critical to the market.

Odysseus is ready to help your business “Win the War” with flexible & fully scalable applications that meet local requirements and combine critical local market content with global content providers. “State of the Art” technology allows Odysseus to design and deliver flexible & fully scalable applications that can easily grow with your business while maintaining your unique brand identity. Odysseus Solutions was all about innovative technology, collaboration and superior service when it started and still is today!

Is All Flight Booking Software The Same?

Flight Booking Software

While much of the flight booking software available in the market today appears the same on the surface, there can be huge differences hidden in the flexibility and tools some provide that can give you an edge over the competition. When evaluating any travel booking software, you need to consider if it provides your business the tools it needs to succeed in today’s highly competitive marketplace. Your business needs to be prepared for battle and have the right weapons and battle plan in place to win.

Your online booking engine can be your own “Trojan Horse” in this regard and help you increase your revenues, gain new customers and expand your business into new markets before your competition realizes what you’re up to. A little research will help you find an application that provides the administrative tools you need to manage your business the way you want. The flight booking software you choose should be a flexible & fully scalable application that easily grows with your business while maintaining your unique brand identity.

It’s no secret that today’s traveler shops and purchases travel using a variety of methods and tools. Some may still call or visit their travel agent while others may choose to shop online using their laptop or even their mobile device. You’ll need an application built using responsive technology that automatically adjusts the user screens to fit the type of device being used to capture today’s mobile consumer.

Your travel booking engine needs to provide both “business to business” (B2B) as well as “business to consumer” (B2C) interfaces. You may even want to consider an application that allows you to extend your reach to affiliate agency websites via a “business to business to consumer” (B2B2C) interface. Make sure the booking engine you choose provides you the ability to extend your reach the way you require.

You’ll want an application with easy to use administrative tools that allow you to quickly manage your business. For example, look for an application with an administration section that gives you the control to quickly define preset business rules to adjust a product’s selling price or include value add offers right in the availability screen. This helps ensure you always offer your customers the best value. Business rules should even provide the flexibility to have your agents, affiliated agencies and websites following a unique set of business rules that you predefine specifically for each.

If you partner with another agency or use air consolidators, you’ll want flight booking software that allows you to automatically simultaneously search multiple sources to make sure you are always offering your clients the best airfare available.

An online booking engine should result in operational efficiency and reduced costs for your business while helping you gain new customers and expand your business into new markets. The application you choose should be a flexible & fully scalable application that will help your business easily grow while protecting your own brand identity. Finding a travel booking engine with the right combination of flexibility and features can be critical to the success of any travel business. Finding the right technology partner to work with is an important first step.

Capture More Travel Dollars Booking Hotels

Capture More Travel Dollars Booking Hotels

Booking your client’s hotel reservation along with their airline ticket will help diversify the type of products you offer and capture more of the travel dollars spent by your customers. But the number of applications and methods to book a hotel room can be so overwhelming that some travel agents shy away from offering this potentially lucrative travel component.

While many of the hotel booking engines in the market today appear to be the same, there can be vast differences in everything from price to the accuracy of the information provided. Just like one business may be different from another, the same can be said for a hotel booking engine. When evaluating any travel booking software, you need to consider whether it provides the flexibility and tools your business needs to succeed in today’s competitive travel marketplace. Any travel business needs to right tools and strategy to beat the competition and including hotels in your product portfolio should be part of your overall strategy.

Some initial research should help you identify a flexible & fully scalable application that can easily grow with your business while maintaining your unique brand identity. And don’t forget about today’s mobile consumer who shop and purchase just about anything using their handheld device. Be sure to look for an application that uses responsive technology so the user screens will automatically adjust to fit the type of device your customers prefer to use.

Your hotel booking engine needs to provide both “business to business” (B2B) as well as “business to consumer” (B2C) interfaces. You may even want to consider an application that allows you to extend your reach to affiliate agency websites via a “business to business to consumer” (B2B2C) interface. Make sure the booking engine can extend the reach of your business the way you require.

Your online booking engine should help you increase your revenues, gain new customers and expand your business into new markets. It should include links to media files & rich content to assist both agents and consumers with selecting the right hotel property during the shopping process. Pictures of the hotel public areas and sample guest rooms along with detailed descriptions of Hotel amenities can really help locate the right hotel.

The application you choose should be a flexible & fully scalable application that easily grows with your business while maintaining your unique brand identity. You’ll want an application with easy to use administrative tools that allow you to quickly define business rules to adjust a product’s selling price or include value add offers.

Adding hotels to your online booking engine can result in operational efficiency and increased revenues for your business while helping you gain new customers and expand your business into new markets. Your online booking solution needs to be a flexible & fully scalable application that allows your business to easily grow while protecting your own brand identity.

Finding an online travel booking engine with the right combination of features and flexibility can be critical to the success of any travel business. Finding the right technology partner to work with is an important first step.

Does Your Technology Partner Provide More Than The Latest Technology?

Does Your Technology Partner Provide More Than The Latest Technology

It’s not just about using the latest technology, it’s about using technology in a way that allows your business to sell more. Using the latest technology platform available may allow clients to take advantage of the latest innovations and often provide the increased flexibility for expansion that so many businesses require. Many technology companies boast about their platforms being built on “state of the art” technology, but have they designed their applications with the features and flexibility needed to help serve your customers quickly and easily?

Consider the actual technology platform used to develop your travel booking engine something like the canvas and paints an artist uses to create a painting. The real creativity and talent is in the hands of the developer (artist) who uses this platform (canvas) along with development tools (paint & brushes) to create a state of the art application.

While your technology company may use the latest platform and tools available, are you sure they have the insight into your business to help use these tools to develop the best solution for you? This is where travel technology companies that collaborate with both their customers as well as travel suppliers to identify the best approach are often able to design solutions with features that can really help a business compete and succeed.

A travel booking engine needs to provide live access to the content sources your customers are looking for and provide the ability to serve them via whatever device they choose to use. To service today’s mobile customer, online booking engines need to be built using responsive technology that will automatically adjust the screen layout based on the type of device being used. And for those looking to expand their reach of their travel business with affiliated agents, an online booking engine needs to be able to quickly and easily add affiliated agents and websites.

It also needs to have easy to use business management tools that allow a business owner to quickly adjust a product’s selling price or offer a special targeted promotions and sales. This is another example where technology companies that collaborate with customers and suppliers can help develop better features. What type of special promotions or offers does a supplier plan to offer it’s most loyal customers and how will your travel booking engine be able to easily take advantage of these offers? These questions can be easily addressed when a technology partner collaborates with all the different parties involved and considers feedback from each when designing an application.

Robust reporting tools that help you analyze and manage your business can be another key feature to look for. Most travel booking engines come with some type of basic booking report tools to track customer bookings, but some tools go beyond this. In addition to quickly providing booking information for a specific market or customer, some tools provide similar detail information about what customers searched for on a specific site. This can be valuable information when evaluating the success of your online booking engine.

Finding a travel booking engine with the right combination of features can be a critical decision for any travel business. Finding the right technology partner to collaborate with may be the key to success!

Keeping Up With Airline Perks & Ancillary Charges

Keeping Up With Airline Perks Ancillary Charges

The airlines have found new and innovative ways to charge for special perks and ancillary services. Booking fees, baggage charges, even onboard purchase of drinks and meals in many instances. Advanced seat selection has been offered by the airline for quite some time and many airlines have even found innovative ways to charge additional fees to reserve the best seats. In many cases the amount of the additional fee will vary depending upon the where a specific seat is located within the cabin. Do you like to reserve that aisle seat in the forward part of the cabin? Be prepared to pay an additional fee. Except of course for the most loyal frequent flyer program members who are often given access to newly invented perks like “preferred seating” and can reserve these seats free of charge!

There was a time not too long ago when it was mainly frequent flyers who thought about things like advance seat selection or reserving an onboard meal. As more and more of the world’s population travels more frequently, access to these ancillary services are now important to most customers and critical features for any flight booking engine to provide.

The airlines were early adopters of customer loyalty programs and have tried to cater to their best customers by providing special perks. Dedicated customer service lines to call, waiver of certain fees and complimentary upgrades to First class are all benefits airlines offer. Your flight booking engine needs to be able to capture and share a customer’s loyalty program information to not only ensure individual customer loyalty programs are credited, but so that a customer receives the onboard service perks they are entitled to.

The importance of how these airline perks and ancillary charges influence a customer’s individual experience became very apparent to me during a recent trip. I was travelling to a destination that my regular airline did not offer the best schedule to. I decided to try a different carrier since it offered the only non stop flight and the schedule worked well with mine. Booking my flight online was quick and easy and I received what I thought was a decent fare.

It wasn’t until I arrived at the airport when I started to notice a real difference. It started with a long line at the ticket counter. I decided to carry my bag with me rather than pay the airline to check a bag. I thought to myself, priority access does make a difference, shorter lines and waived baggage fees.

When I got to the departure gate, I noticed I was in Boarding Group 6, one of the last groups to be called. I thought to myself, will there be room for my carry on bag? Once on board I made my way to my middle seat since the flight booking engine I was using did not give me the option to reserve a better seat in advance. Something I would have been more than happy to pay extra for if the airline reservation system I was using gave me the option to.

Finding a travel booking engine with the right combination of features can have a big influence on an individual customer’s overall travel experience and therefore critical to the success of any travel business. Finding the right technology partner is a good first step.

Add speed to your travel agency with online travel booking engine

Technology has not advanced to the point that travellers can “click” and be at their favourite destination instantly yet, but anyone with an internet connection is just a few clicks away from confirming their travel arrangements using an online travel booking engine. This is great news for travellers and travel agents alike. Travellers are able to research travel options at their leisure and travel agents are able to reach and service more clients quicker and easier.

The introduction of the online booking engine has dramatically changed how travel arrangements are researched and booked. Flexible and Customizable, the online travel booking engine designed by Odysseus Solutions is easily customized to support each client’s own brand identity and unique selling style. The booking engine is hosted by Odysseus, however the header, footer as well as the look and feel are customized to provide a seamless online experience for customers.

The Odysseus travel agent software is both a B2C and B2B booking engine designed to automate processes, increase revenues and reduce time and effort required to complete a transaction. The B2B booking engine is easy to use and allows for travel agents to be trained quickly and has them selling faster. The B2C booking engine can be accessed from anywhere and allows customers to easily research and book travel at their leisure. There are even mobile apps available that are optional “add-ons” to Odysseus Booking Engine. These state of the art mobile apps take advantage of the powerful administrative features that the Odysseus Booking Engine offers combined with the ease and mobility a of using a smart phone or tablet.

For the business owner looking to design their own travel agent software, custom booking applications can be easily developed to meet your specific business requirements. For those looking to simply enhance or update their website so it is more compatible with customers using a Smart Phone or Tablet, Odysseus Solutions offers custom booking applications with innovative responsive technology that can automatically adjust the layout of the booking engine display based on the type of device being used to access a website.

So whether your agents use the B2B booking engine to confirm your customers travel arrangements or you choose to use custom booking applications for your website, an online travel booking solutions can help speed up the service your agency provides customers.

Odysseus Solutions is a Miami based travel technology company providing some of the most comprehensive and innovative online booking solutions available in the market today. Odysseus helps automate processes and increase revenues for customers in North America, the United Kingdom, Europe as well as Australia and is ready to provide you the right online booking engine for your business. Visit Odysseussolutions.com to learn more.